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(Frequently Asked questions)

I’m having trouble finding my filter…2022-04-28T15:59:28-06:00

If you feel you have tried to find your needed product on our site, but still can’t find it, let us give you a hand.

Please head to our Contact Us Page, let us know what you are looking for, and not only will we do everything in our power to find it, we will also give you a small bonus for adding a -in demand- product to our store. Win for you, win for us!


Give us a call at 1-403-969-5781, we will get you sorted out.

How long after I place my order will it be shipped out?2022-04-28T16:00:07-06:00

We aim to ship out all packages within 1 business day, with exceptions depending on stock and holidays.

How will my Transaction show up on my Card?2022-04-28T15:58:05-06:00

Your transaction from Filterz Direct will show up as


What can I pay with?2022-04-28T16:00:20-06:00

Filterz Direct accepts major credit cards such as Visa and Master Card all in Canadian Dollars ($CDN).

Where do I find out information about returns / refunds / exchanges?2022-04-28T16:01:05-06:00

Head on over to our Refund and Returns Policy page!

Tell me about Shipping.2022-04-28T16:01:16-06:00

Please check out our About us page for Shipping and Tracking data.

Shipping is free from Filterz Direct, however you may add additional shipping to get your package faster. The option to pick up locally is available for residents near our shop in Calgary, Alberta. Please Contact Filterz Direct to arrange a pickup.


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